How can demands for accountability and redress for harm suffered in a particular case contribute to new institutional measures to prevent future abuse? This Accountability Note describes how the small Ugandan community of Bigodi, together with local, national, and international allies, mobilized to demand redress for harm done by a World Bank-funded infrastructure project, and in doing so, catalyzed changes at the World Bank aimed at preventing similar abuses in the future.

The Bigodi community’s 2015 request to the World Bank’s Inspection Panel, bolstered by international media coverage, led Bank management to respond both to the specific harms and to the underlying policy failures that made them possible. The community called for the World Bank to address cases of sexual exploitation of teenage girls by construction workers employed by a Bank-funded project, the Uganda Transport Sector Development Project (TSDP).

This case is significant not only because World Bank funding for the project was cancelled, affected community members received needed support services, and a corrupt government agency was purged, but because the institutional changes made may prevent similar harms across future World Bank projects. This case embodies the potential for specific instances of harm to provide the necessary catalyst for improved accountability structures and system-wide change.